Refund policy

RETURNS

We offer a 30-day return policy with no restocking fee on anything we make. That includes holsters built for lights, lasers or optics, and every Kydex color.

To start a return, contact us within 30 days of receiving your order at sales@hiddenhybridholsters.com or 330-484-3709. Items must be in unmodified condition and include a copy of your invoice or other proof of purchase.

Non-returnable items: gift cards.

REFUNDS

Once your return is received and inspected, we'll email you to let you know we have it and whether your refund is approved. Approved refunds are credited to your original method of payment.

Shipping charges and custom work charges are non-refundable. If you receive a refund, the original shipping cost will be deducted.

RETURN SHIPPING

You're responsible for the cost of shipping your return to us. This also applies to items sent in for warranty work or repairs. We recommend a trackable shipping service or shipping insurance, since we can't guarantee we'll receive your package. Send returns, along with your invoice and any correspondence with us, to:

HHH
3666 Cleveland Ave. S
Canton, Ohio 44707

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted. If you've done this and still haven't received your refund, email us at sales@hiddenhybridholsters.com.

SALE ITEMS

Some sale items cannot be refunded. Please see the product page for details.

EXCHANGES

We replace or exchange items within 30 days of delivery, or if they are defective or damaged. To exchange for the same item, email sales@hiddenhybridholsters.com and send your item to the address above.

GIFTS

If the item was purchased with a gift certificate, you'll receive a gift certificate for the value of your return once we receive the item.